At a glance
- What we collectName · mobile number · booking date and timeRequired on the booking form
- Separate consentProgram or treatment of interest · consultation notesHealth information, so we ask for consent separately
- How long we keep it1 year from the request dateDeleted right away after that, or when you ask
- SharingWe do not share itOnly with a legal basis or at your own request
- OutsourcingNoneIf that changes, we will say so in this policy
- Chief privacy officerDr. Do Eun-jae, Medical DirectorPhone +82-2-0123-4567 (fictional number)
Danjeong Dermatology Clinic (“the clinic” or “we”) maintains this policy under Korea’s Personal Information Protection Act, to protect your personal information and to resolve related complaints promptly.
Medical records from your care are written and kept separately under the Medical Service Act. This policy focuses on the personal information we handle through this website and through consultation requests.
1. Why we process personal information
We process personal information only for the purposes below. If a purpose changes, we will tell you in advance and ask again for any consent that is required.
- Confirming online consultation requests, replying by phone or text message, and sending visit schedules
- Replying to consultations on our KakaoTalk channel (when the channel is in operation)
- Registering visits, providing care, billing National Health Insurance (NHI), and writing and keeping medical records (when you visit in person)
- Handling inquiries and complaints
2. Personal information we process
Online consultation requests collect only the items below. Please do not enter your detailed medical history or medications in the form; tell us in person when you visit.
KakaoTalk channel consultations take place within a service run by Kakao Corp., and the information that service processes is governed by Kakao’s privacy policy. The KakaoTalk button on this site is a demo and does not connect to a real channel.
| Category | Items | How we collect it |
|---|---|---|
| Required | Name, mobile number, requested date and time | Consultation booking form |
| Sensitive information (separate consent) | Programs or treatments of interest; skin conditions and symptoms you describe in your message | Consultation booking form |
| KakaoTalk channel consultations (when in operation) | KakaoTalk profile name and the messages you send during the consultation | KakaoTalk channel “Danjeong Dermatology Clinic” |
| In-person care | Name, date of birth, resident registration number, contact details, details of care | Registration and care |
3. Sensitive information
The programs or treatments you are interested in, and any skin conditions or symptoms you describe in your message, count as health information (sensitive information) under the Personal Information Protection Act. For that reason, we ask for this consent separately from consent for other personal information.
You can book a consultation with only your name, contact number, and preferred date and time, without consenting to the processing of sensitive information. To do so, choose “Not sure yet” under programs of interest and leave the message blank. We will then ask for the details when we call you back.
We do not run a public message board, so there is no route by which your sensitive information could be shown to others.
4. Processing and retention periods
We keep consultation request information, including sensitive information, for 1 year from the date of the request, and destroy it without delay when that period ends or when you ask us to delete it. KakaoTalk channel consultation records are kept for 1 year from the date of the consultation. The clinic set these periods itself; they are not required by law.
If you received care at the clinic, your medical records are kept for the periods set by the Enforcement Rule of the Medical Service Act.
| Record | Retention period |
|---|---|
| Medical records | 10 years |
| Patient register | 5 years |
| Test details and findings | 5 years |
| Copies of medical certificates and similar documents | 3 years |
| Prescriptions | 2 years |
5. When we share personal information
We do not share your personal information with other parties without your consent.
The exceptions are cases with a legal basis, such as billing NHI, and cases you request yourself, such as an electronic claim that sends documents to your private health insurer. In those cases, we share only what is needed.
6. Outsourced processing
We do not currently outsource the processing of personal information to any other company. If we hire a company to send text messages or run this website, we will list the company and the work in this section and let you know.
7. How we destroy personal information
When the retention period ends or the purpose has been fulfilled, we destroy the information without delay. Records that other laws require us to keep are stored apart from other information, and only for the required period.
Electronic files are deleted in a way that cannot be recovered, and paper documents are shredded or burned.
8. Your rights and how to exercise them
You may at any time ask to see your personal information, ask us to correct or delete it or to stop processing it, or withdraw your consent.
You can make a request by phone, by email, or in person. We will confirm your identity and act without delay. A legal representative or someone you have authorized may also make a request.
Access to and copies of medical records follow the procedures set by the Medical Service Act. Copy fees are listed in the certificate fee table on our Fees page.
9. Children under 14
Processing the personal information of a child under 14 requires the consent of a legal guardian. For this reason, online consultation requests are open only to people 14 and older, and we ask that children under 14 book by phone together with a parent or guardian.
10. Security safeguards
- We keep the number of staff who handle personal information to a minimum and manage their access rights.
- We keep and review access logs for the systems that process personal information.
- Mobile numbers and sensitive information are encrypted when stored and when sent.
- Paper documents are kept in locked storage.
- Staff receive training on protecting personal information.
11. Automatic collection tools (cookies)
This website does not use cookies to identify visitors, and it does not use tools that collect behavioral information for targeted advertising.
If we start using a visitor analytics tool, we will list its name, what it collects and why, and how to opt out in this section.
12. Chief privacy officer
For questions, complaints, or remedies concerning the processing of personal information, please contact us below (these are fictional contact details for a fictional clinic).
| Item | Details |
|---|---|
| Chief privacy officer | Dr. Do Eun-jae, Medical Director |
| Phone | +82-2-0123-4567 (in Korea, 02-0123-4567) |
| hello@example.com |
13. Remedies for privacy infringement
If you need relief or advice about an infringement of your personal information, you can contact the agencies below.
- Personal Information Dispute Mediation Committee: 1833-6972
- Personal Information Infringement Report Center (Korea Internet & Security Agency): 118 (no area code needed)
- Supreme Prosecutors’ Office: 1301 (no area code needed)
- Korean National Police Agency: 182 (no area code needed)
14. Changes to this policy
This policy takes effect on Nov 2, 2026. If it changes, we will announce the change in our notices 7 days before the new version takes effect.
Danjeong Dermatology Clinic (fictional) · effective Nov 2, 2026